Title Field Service Technician (GR-1275) Skill Level 4
Categories Level – 4 Telecom Technician
Salary Competitive w/benefits, Based on experience
Location Virginia
Job Information

Job Description

  • The candidate for this position must be located within Virginia or be willing to travel.
  • Have a minimum of 6 years accumulated experience or equivalent as a FIBER OPTIC FIELD TECHNICIAN Level 4.
  • Have a valid Drivers License.
  • Be able to lift items weighing up to 50 pounds unassisted.
  • Be able to perform the essential functions of the job without reasonable accommodations.
  • Be able to travel and/or work overtime on short notice.
  • Be capable of performing the same work operations/job activities as a Skill Level 3 installer without supervision or direction.
  • Be capable of performing as an in-charge person.
  • Be capable of performing additions, removals, and modifications on working equipment and circuits. Work operations and/or job activities may include: Circuit Modifications, Software Additions or Upgrades, Power Transition Work, Additions or Removal of Batteries.
  • Additions or removal of circuits on working power distribution sources.
  • Experience with DC power and terminations
  • Equipment Testing and Turn-up.
  • All Openings require 99% travel.

Benefits Include:

  1. Major Medical
  2. A Drug Prescription Plan
  3. Dental Plan
  4. Paid Holidays
  5. Paid Vacations

Required education:
High school or equivalent

Required experience:
(Fiber Optic) Field Service Technician Level 4: 6 years

Required license or certification:
Driver’s License


Title Level – 4 Telecom Technician
Categories Level – 4 Telecom Technician
Job Information

• Structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless. Completes any additions, removals, changes, upgrades and maintenance to service contracts. Installation and maintenance of equipment. Engineering of new projects. Installs Central Office equipment including: iron work, AC, transport equipment, and all infrastructures. Occasionally performs outside plant installation.

• A Technician IV will be experienced in all aspects of the business. This Technician will have a certified ability in the telephony that is outside the general parameters of installation and technical expertise. In charge of subordinates with a lower level index. Responsible for the start and completion of each project must result in a quality, on time, profitable product that is presented to our customer. A Technician at this level will be personally responsible for maintaining his/her respective certifications unless otherwise negotiated in an employment agreement. Is considered lead worker or ‘In Charge.’

Major Responsibilities / Duties
• Manage Inventory of assigned tools.
• Ensure that all assigned tools are current on calibration.
• Submit ECR or RED LINE for any change that would alter the work items, assignments, and/or specifications.
• Writing and presenting a method of procedure for our customers’ approval.
• Staging all the equipment and inventorying material for accuracy.
• Assigning specific tasks to subordinates and monitoring their work ethics for efficiency, quality, and safety.
• Supervise all starts, breaks, and quitting time.
• Responsible for the accuracy in the installation of each and all types of equipment installed.
• Tests for completeness of wiring to ensure all are installed correctly.
• Must coordinate the timely procedures of doing a power cut with the customer within the maintenance window.
• Responsible for the accuracy of all the final paperwork required and turned over to the customer in a timely manner.
• Completes quality assurance procedure and check the final product for errors.
• Ensure the safety, quality, and efficiencies of our crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by customer.
• Provides technical support for customer contacts and Technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of Telecommunication standards.

Position Qualifications / Requirements
• Must possess a valid US Driver’s License.
• High school or equivalent. Vocational/Technical Business School desired.
• Think critically and problem solve.
• Handle confidential/sensitive information with discretion.
• Good judgment.
• Organizational skills.
• Customer service skills.
• Mechanically inclined.
• Must have color vision and good hearing.
• Proficient with Microsoft Office and Vendor Specific Software.
• Strong mechanical aptitude.
• Minimum of six years telecommunications training and/or experience.
• Must have demonstrated proficiency and profitability at the Technician III level.

Work Requirements
• Proficient use of all tools.
• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds.
• Carrying of loads up and down stairs.
• Reaching and/or grasping.
• Stopping, walking, kneeling, bending, crawling, and crouching.
• Carrying, pushing and/or pulling.
• Must work outdoors in all weather conditions.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Exposure to noisy or dusty conditions.
• Exposure to chemicals and solvents.
• Exposure to mechanical, electrical, and/or other hazards.
• Use of standard office equipment.
• General testing knowledge required. (Ex. Fibers, COWAN, BTAS, etc.)

Supervisory Responsibility
• Supervises, trains, provides work direction and problem solving assistance for other workers.

Financial Responsibility
• None

Degree of Autonomy
• Works under direct supervision.